1. Grievance Mechanism Overview
In compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, BookMySalonWala provides a formal redressal process for user grievances concerning content, privacy, booking disputes, salon misconduct, or platform misuse.
⚖️ Designated Grievance Redressal Officer
Designation:Grievance Redressal OfficerCompany:BookMySalonWala TechnologiesOffice Address:Pune, Maharashtra, IndiaEmail:support@bookmysalonwala.comHelpline:+91 7447441513Working Hours:Monday to Friday, 10:00 AM to 6:00 PM IST (Excluding Public Holidays)
2. How to Submit a Grievance
Please email support@bookmysalonwala.com with:
- Your full name, registered mobile number, and contact email.
- Booking ID, salon name, date, and time (if relating to an appointment).
- Detailed statement of facts, supporting screenshots, or communication evidence.
- Specific remedy sought.
3. Resolution Timelines
24 Hours
Acknowledgment
Formal ticket number issued to complainant.
15 Days
Resolution & Disposal
Investigation completed and written decision communicated.